Testimonials

 

Client Testimonial – Lars B.thank-you

“Kirsten is the best.  I was looking to invest in a rental property in the Phoenix area and since I live out of state, I needed someone that I could trust to handle the buying process and manage the property without me having to be there.

I reached out to a handful of places and not only was Kirsten one of the first to respond, she was available to talk on the phone the same day and made a great impression on me from the get-go.  My gut feeling right away was to go with Entrust Realty and I’m glad I did.

The buying process was seamless.  Unlike other brokers I’ve dealt with in the past (who I’ve also been happy with overall BTW), Kirsten is extremely tech-savy and provided all the necessary tools to handle the process remotely.  I only took one short trip to Phoenix to look at the property and that was it.

Due to Entrust Realty’s great marketing, the property was leased within a matter of weeks and I haven’t had to worry about anything.  They are dealing with the tenants, the HOA, local utilities and contractors.  They even received a ton of packages with household goods from Amazon on my behalf and put them into the unit (which I am renting out as a fully furnished apartment).

I highly recommend Kirsten and her team.”  ~  Lars B.


 

Client Testimonial – Brian R.

“Kirsten Shafer is the hardest working Realtor on the planet.  Even though hope was low for me, she kept showing me home after home until we found the winner.  I didn’t keep track, but I do believe over the course of a year we viewed at least 60 homes, possibly as many as 80.  Every day she had a smile and every day she was hopeful I’d land a house…

…Even after a short sale foreclosed and the first home inspection revealed a nasty crack in the foundation that would make San Andreas look like a sidewalk crack.   Kirsten stayed positive and never gave me any reason to change realtors.  I will always recommend her in the future.  And don’t worry about her driving skills….she can withstand a semi-truck.”  ~  Brian R.

Thanks Brian!  We love working with you and hope you are enjoying your new digs!

Lars, We are so excited that your are a regular client of ours!  We love working with great professionals like you.

-Kirsten Shafer was also referred to us by friends who had a wonderful experience when they used Kirsten to help buy a home and also sell theirs. We decided to utilize her services and were thoroughly impressed with her ability to locate exactly the type of house that we were seeking in the neighborhood that we wanted. And her flexibility to help us, her responsiveness to our needs, and her overall friendliness made her a perfect choice for a Realtor.


Client Testimonial – Nevin A.

What a Godsend this company was for me!! I was renting my home in a suburb of Phoenix and my tenant was beginning to drive me crazy with her relentless demands and continual tendency to pay her rent late each and every month. The second I hired this company, I literally never had to think about it again and they took care of everything! It was so worth the low fee they requested. I literally slept better at night not having to deal with that hassle all the time.

When it came time to sell my home, they went above and beyond with staging and showing the property.  They were able to sell the home in no time and every step of the process was seamless.   I especially want to recommend Kirsten Schafer. She was so friendly and easy to work with.  I wish every business could operate this way!  Thank you, thank you!


Client Testimonial – Kevin D.

Zach at Entrust Realty helped me find a beautiful rental property in Old Town Scottsdale. Very professional and great experience overall. I highly recommend this company!


Client Testimonial – Nicole W.

I will keep this short and sweet…
My husband and I live in San Francisco, we have been using Entrust Realty for about a year now to manage our townhouse and we have been extremely happy with them.  I used to own rental property and my husband still owns a townhouse.  Overall we have used 4 different companies between our properties in the past 5 years or so. Entrust Realty is the best one I have ever worked with.

They are very quick to get us information, call us back, or attend to our tenant.  They listed our property within a week and made excellent recommendations on pricing, etc.  The first place we used to rent our 2 bdrm townhouse with tons of amenities , stated that they wouldn’t get a very good price, they took 4 months and never found a single tenant.  We finally switched to Entrust Realty and they found us multiple candidates within 48 hours of listing, at a price $150 over what the other group was asking, we even got to pick the best tenant (in our opinion)!

If you are looking for a professional team to manage your property and take care of your tenants, you have found the right business!


 

Client Testimonial – Erica A.

I would say that this a great property management company! The online portal works properly and makes it very easy to submit work requests. Responses to concerns are addressed in a timely manner. I receive follow-up calls in regards to service requests. They are very easy to work with and  treat you with respect-from the office staff to the maintenance staff!

I have no complaints about this company and highly recommend their services!


Client Testimonial – Angie T.

I do not write a lot of reviews, I usually just look up companies on Yelp that I find of interest.  I felt compelled to log on and write this review for superior service that goes way above and beyond what is typical for a property management company.

Let me start off by saying after having several unpleasant (and unprofessional) experiences with property management companies I was ready to dump them altogether and go back to managing my rental homes myself.  Then, my friend from California, who has been using Entrust Realty for years, told me to give them a try.  Let me tell you, I am so glad I tried Entrust Realty and didn’t go back to managing the properties myself.  I have managed my properties in the past and it is not worth to time, or headache!

I met with Kirsten at Entrust Realty and she advised me about their property plus program, where each of my properties gets inspected every 2 months for what they call a “clean check”.  This is the coolest program I have ever experienced in my 10+ years of owning investment properties!


Client Testimonial – Pamela F.

I get a detailed property condition report with pictures of the property after each inspection.  I no longer worry whether or not my renters are taking care of my homes.  Kirsten assured me that my renters would take better care of the properties knowing that they are going to be inspected every 2 months.  Let me tell you, I was very pleasantly surprised just how much of an impact it had on the care of my properties.  Also, as an added bonus, my renters enjoy having the inspections as well (the get their air filters changed free of charge during the inspections).  If anything in the property needs repair, they can tell the inspector while he is there and it gets immediate attention.

I have encouraged my family and friends (whom own rental properties)  to try Entrust Realty and I am pretty sure all of them of transferred their portfolios over to the property plus program they offer.

Give them a try, you will never go back to whomever manages your properties now.  If I could, I would give them 10 stars!


Client Testimonial – Michael A.

I moved here from Las Vegas. I have had great success with Entrust Realty from the time I started. They are efficient and punctual getting renters in the house, they even had another tenant lined up before our previous tenants ended their contract early. It really has been hands-off and they have managed the entire process for me. Great accounting folks that help me manage the books, great team handling the repairs and always confirmed with me before anything was done, and the property manager Kirsten Shafer has been timely in her responses and takes great care of our house. Reasonable fees considering the market and they are well worth the investment. I will continue with Entrust Realty for a long time! Kirsten is very knowledgeable, efficient  and fun to work with. I would recommend her to anyone in needs of renting out a property or trying to get a property to rent.


Client Testimonial – Chris I.

I switched to Entrust Realty late last year because my previous property managers couldn’t be bothered to take care of my house. Should’ve switched sooner.  I just have a single property — not a huge portfolio — but Kirsten and company have been great managers, providing immediate attention to any issues that come up.


Client Testimonial – Paul W.

I lived in a property managed by Entrust Realty for 3 years. Their attentiveness to my requirements were second to none. Any issues at all they went out of their way to correct them as soon as possible.

Tim, Kirsten, and Kim have been amazing. The relationship and interaction with the property owner was very good.
I would recommend Entrust Realty for all your property needs.


Client Testimonial – Phillip L.

We had four rental properties that needed to be looked after while on overseas assignment for a couple of years. Only a few months into the contract with another property management company, we started experiencing problems from dissatisfied tenants to long delays in renting out a unit that became vacant. Entrust Realty came highly recommended from a friend in the real estate business. The switch is like day and night!!. We like the on-line system that allows us to see rents, service payment, repairs and other accounting items. Megan is great and is easily accessible via e-mail and telephone. We currently have 2 units that have come up for rental and Entrust Realty is taking care of the minor repairs and painting- all within a short time. The properties were thoroughly  inspected and we were sent lots of pictures that helped to identify necessary work that needed to be done. Entrust Realty has provided us with excellent professional management and above all, trust and  piece of mind.


Client Testimonial – Hamed L.

Kirsten is the best.  I was looking to invest in a rental property in the Phoenix area and since I live out of state, I needed someone that I could trust to handle the buying process and manage the property without me having to be there.

I reached out to a handful of places and not only was Kirsten one of the first to respond, she was available to talk on the phone the same day and made a great impression on me from the get-go.  My gut feeling right away was to go with Entrust Realty and I’m glad I did.

The buying process was seamless.  Unlike other brokers I’ve dealt with in the past (who I’ve also been happy with overall BTW), Kirsten is extremely tech-savy and provided all the necessary tools to handle the process remotely.  I only took one short trip to Phoenix to look at the property and that was it.

Due to Entrust Realty’s great marketing, the property was leased within a matter of weeks and I haven’t had to worry about anything.  They are dealing with the tenants, the HOA, local utilities and contractors.  They even received a ton of packages with household goods from Amazon on my behalf and put them into the unit (which I am renting out as a fully furnished apartment).

I highly recommend Kirsten and her team!


Client Testimonial – Kim S.

The Entrust Realty Property Management team was absolutely great to work with!! They have been approachable and always available to answer any questions — no matter how insignificant. As a property investor, I initially felt overwhelmed.  However, with the team’s guidance, vast knowledge of the industry, and great ability at finding quality tenants, I very quickly felt confident and willing to let go a little bit. Above all else, the team has great follow through and years of experience.


Client Testimonial – Steve W.

6 months out of the year I live in Brighton, MI.  The last thing I need to worry about when I’m on my boat in the middle of Grass Lake, are my two rental units. Kirsten and her team take care of everything at a fair price.  I don’t worry because they stay in contact with my staff about all the issues.
They are the best property managers in the valley.

Steve W


Client Testimonial – Marsha S.

We recently bought our first house and did so with the help of Kirsten Shafer. We couldn’t be more pleased. She gave us a comprehensive list of homes to see on a daily basis, including some we hadn’t considered before that led to the one we ultimately purchased. When we decided on a home, she helped us act very quickly on making an offer and getting it accepted.

Throughout the closing process, Kirsten was thorough, efficient, fast and always explained each step along the way. She recommended a fantastic set of inspectors and other vendors, all of whose work turned out very well. She helped us navigate the seller’s actions (and inaction) so that we always felt comfortable and on track to close on time.

Kirsten was also very warm and friendly, and her kindness and generosity extend well beyond what we expected from an agent. For someone buying a home for the first time or the twentieth time (or selling a home, although I haven’t experienced that personally), I would highly recommend working with Kirsten Shafer.

Kirsten Shafer helped me find my first home. I was clueless and extremely nervous about going in to debt again. Kirsten and her amazing staff held my hand through entire process and I couldn’t be happier with my new home. I highly recommend this wonderful realtor.

Kirsten Shafer and her team were super duper helpful! They helped coordinate showing around my busy schedule and my out-of-state family members availability. They were responsive, funny, knowledgeable, and able to help us close a difficult deal in under 45 days. I’ve found a place that I love thanks to them. I’d recommend them to anyone looking for a realtor!!!!

Kirsten was very attentive to our transaction. She kept us informed in a timely manner and took the time to explain each step of the process. She stuck by us during our lengthy short sale process and kept going when we were going to give up. She is great to work with! I highly recommend her to any buyer or seller looking for great service.

Kirsten and her team offered me extremely great service when I was looking for a rental property in the Phoenix area. They offered full service buying, selling and property management! I would recommend them to anyone needing help in Arizona

Marsha S


Client Testimonial – Carol J.

I also want to tell you how happy I am to have found you!! I can’t tell you how good it feels to know that you are on top of things and looking out for our interests. Love the communication! Your team is great! Thanks again.

Carol J


Client Testimonial – Amy O.

Linda has done an exceptional job at communicating what was needed on my end and also resolving my concerns. Her follow up has created an experience that would allow me to recommend Entrust Realty to anyone. The team was willing to work with my requests and go beyond in my opinion.
Amy O.


Client Testimonial – Eric W.

Thanks for making the process of changing companies so easy, it has been a pleasure …

Eric W.


Client Testimonial – Ryan K.

Entrust Realty managed two of my condos for about two years until I sold them. They were reliable, friendly, easy to reach, and did an excellent job. It was nice to have someone reliable who focused enough on my properties, which was not always the case with other property managers.

Ryan K.


Client Testimonial – Joe S.

Just wanted to say thank you for your service. I am ever so grateful for your genuine concern and interest in managing my property. Looking forward to the next year.

Joe S


Client Testimonial – Hana K.

The service I have received by the property management team at Entrust Realty is simply amazing! I have received follow-up calls, detailed E-mails and almost immediate responses to any questions I have had. I am excited to have new, good prop mgmt and I thank this company for all their time and attention.
Hana K


Client Testimonial – Kim R.

I am glad I had the opportunity to meet, and speak with Kirsten on the phone, and because of her great customer service we look forward to our continued working relationship with her team in helping us to find a good family to rent our home. I have good feedback on all the team members that I am dealing with so far. We will be sure to share our positive experience with friends, and family in hopes they too will look at the services at Entrust Realty. There needs to be more managers like you who go well out of their way to assist customers, and demonstrate they truly care.

Kim R.


Client Testimonial – Richard B.

We are really excited and impressed! Thank you so much for all your help and for managing our property!
Richard B.


Client Testimonial – E. A.

Kim is always professional, responsive and quick. She is also very pleasant and easy to work with..

E.A.


Client Testimonial – Richard L.

Kirsten and her team are excellent property managers. They are always responsive and diligent in handling our property issues. Every time we have questions or concerns they very helpful and professional in resolving and getting answers for us. We have 4 properties managed by Entrust Realty and we do have a lot of issues come up at times. We are very happy with the services – recommend highly.

Richard L.


Client Testimonial – Empire Management

Lynda has helped us out twice with challenges with our property. She calls directly and timely. She has been friendly and responsive. Her communication and timely response is what customer service is about!!

Empire Mgmt.


Client Testimonial – Dawn S.

several years ago frustrated with G property management company for what I consider poor performance, I came across Entrust Realty which has proven to be best for our situation. leasing is done boldly, quickly, and properly. tenant retention, low maintenance cost, effective property management.

Dawn S.


Client Testimonial – Joe J.

We have been satisfied with service. Kim and Kirsten have been great keeping us informed on our tenants and answering our questions.